The Frother that includes in the Trial Package that I bought did not work after 2x of usage. I immediately contact them & raised my concern thru their Website. Even if it is Friday when I sent my concern, and their working days are only Weekdays. Surprisingly, they responded to me on a Saturday & without questions ask, they replaced my Frother. Arranged the item for shipping on Sunday and out by Monday. I received my Frother after 2days and I'm back with making my own Matcha Latte. It's my 2nd wk now of drinking their Ceremonial Grade Matcha mixing with Almond Milk & Agave Syrup as sweetener. Usually I drink this in the morning. I am a Coffee Lover but for these passed months I observed that the effect of Coffee to me is not ok anymore, I feel cloudy & cannot focus at work. So I decided to shift to drinking Matcha & I found Crafti at my Facebook Newsfeed. Since they offer a Trial Package with reasonable price, with Frother, Spatula, & freebies, I have decided to purchased & subscribe to their monthly supply. And I dont regret shifting to Matcha. It makes my mind Calm throughout the day, I can focus more on work now, I dont feel dizzy or I dont had any palpitation. I will continue my monthly subscription to them.