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Great quality kit - whisk is nice and durable, love the whisklets, chawan is perfect size. I also accidentally ordered 2 and customer service was extremely understanding and helpful getting that sorted. They didn’t force me to accept the second item and return it, which I really appreciate! Will def be returning to buy more whisks and excited to try the matcha.
I really like this green tea flavor and have a cup every day.
I am very satisfied with the quality of Crafti's matcha products. I signed up for a monthly subscription when I first tried it 😂. Thanks for the product quality.
I had ordered before but in the smallest size to try and LOVED it. This time around it is not as strong and just doesn't taste the same...I bought a different size (largest)
Hi Samantha,
Thank you for your honest feedback, we truly appreciate it. We’re very sorry to hear that the Ceremonial Barista 100g pouch didn’t taste the same as the smaller size you previously enjoyed.
Matcha can have slight differences between batches due to harvesting periods and storage, which may affect taste and strength. Our team will reach out to you directly to better understand your experience and offer a suitable solution.
We truly appreciate your support and hope to connect with you soon.
I found this company on Amazon and I don’t think I can go back to any other brand! The Matcha blends very smoothly and the taste is among the best I have had.
Chawan and chasen rest was pretty and good material. But I don’t like sifter and chasen was cheap material. Recommend only chawan and chasen rest.
Hi, I jus started using the set that comes with a small pkt of green tea powder. It tastes pleasant and would definitely get for gifts again.
I can just go to the website ?
Another thing wanna check , after using the prongs for the first time; some has torn out from middle portion. Still safe to use ?
Can jus email me with this email i sent
Thanks
It’s a great design - the spout is useful for pouring and the two indentations make it easy to hold without slipping. I also use it for rough estimate of the amount of water to use.
I like how its such a grounded taste. I love my matcha deep and bitter and love how can be so flexible.
Recommend the kit also super easy to use!
Great frother, nice instructions in the manual, and cute little scoop thats SUPER convenient. Dont need to whip out my scale
Not bitter at all!! Incredible green color, and honestly just confirmed for me that ill be making lattes at home instead! 10/10 personally
There are better and less expensive ceremonial Matchas on the market. This one is fine, but comes with a lot of packaging, marketing and the pressure of a subscription. I'll just buy it when I need it without being taken advantage of.
Hi Brooke,
Thank you for your honest feedback! We hear you, and we truly appreciate you sharing it.
We’d just like to clarify that our matcha is 100% sourced from Japan and authentically produced.
We’re sorry if the subscription felt pressuring. It’s simply meant to help matcha drinkers build a regular habit, and it’s fully flexible with no strings attached, as customers can cancel anytime.
Many customers also find that preparing matcha at home can be more economical than buying matcha drinks at cafés when calculated per cup.
If you have any further questions or clarifications, feel free to reach out to us or email us; we’re always happy to help.
Thank you again for giving our matcha a try and for sharing your thoughts.
The sieve is made of stainless steel. I'm very happy that it's not plastic. All the parts are removable for easy cleaning. The size is perfect for making matcha on the go. I have many water bottles but this one is different and has a great functional purpose. Great quality and I highly recommend it!
I had very high expectations and was bumped. It was bitter and had a yellowish color. I was expecting a nuttiness flavor however it was bitter and had to cancel subscription.
Hi Stephany! Thank you so much for sharing this feedback. We are really sorry to hear about your experience and we understand how disappointing that must have been. We will reach out to you through email to help you with this and make things right.
When my original order didn’t deliver due to shipping issues out of the control of Crafti, they graciously agreed to make it right and resend the order. I very much appreciate the prompt response and service and look forward to trying the product.
Hi there,
Thank you for your feedback, and we’re so sorry to hear about this! While delivery matters are unfortunately out of our direct control once handed over to the courier, we’d definitely love to help sort this out for you.
Please reach out to us at hello@getcrafti.co with your order details so we can check on the issue further and see how we can assist.
We truly appreciate your patience and understanding!
It literally takes less than 5min to make a freshly brew matcha latte (takes a while as I heat up the milk too) I like the taste and simplicity of it.
It is my everyday morning drink. It helps with my gut and give me that extra boost of energy to last for the rest of day. Smooth with oat milk. I have stop buying matcha drink outside. Worth it! :)
My first attempt, and it's not good. My whole family are not impressed. I have to try it again, but for now, i'm not exactly thrilled about continuing subscription. I'm not sure if it's me or the instruction which is not really that clear.
Hi there,
Thank you for your honest feedback. We’re really sorry this wasn’t the experience you were hoping for, this is definitely not what we want for our customers.
To help resolve this, we’ll be reaching out to you via email with the best possible solutions.
We hope to hear from you there and make this right.
Great entry level ceremonial grade matcha with a strong, creamy taste and low bitterness.
