Hi nm,
Thank you for your honest feedback! We're sorry to hear that the advice provided didn’t fully resolve the condensation issue with your tumbler. We understand how frustrating that can be, especially with frequent use.
As an apology, we'd like to offer you a sizeable voucher to make up for this issue with your tumbler. We’ll be emailing you the details shortly—please keep an eye out for it!
If there's anything else we can assist with, feel free to reach out. We truly appreciate your support and hope you continue enjoying your Crafti experience!