Hi Danica,
Thank you so much for your thoughtful review and for sharing your experience with the Golden Hour Ritual Kit. We’re truly glad to hear that you’re loving the chawan, naoshi, scoop, sieve, and the overall ritual experience; and that the set has been bringing you a calming matcha moment.
We’re really sorry to hear about the issue with your chasen (whisk). This is not the experience we want for our customers, and we deeply apologize for the inconvenience caused.
We’ll be reaching out to you directly to better understand what happened with your whisk so we can investigate further and offer you the most suitable solution.
Thank you again for your feedback; it really helps us improve both our products and your experience.